Refund Policy

1. How you pay for a session

You pay a £5 booking fee by card when you book. Your coach's session fee is paid directly to your coach by bank transfer or their payment link before the session. Details are sent once your booking is confirmed.

Because your coach receives the session fee, any refund of the session fee is made by your coach, directly to you. It is your coach's responsibility to complete a refund that is due. The booking fee is paid to Cricket Coach Connect and is refunded by us.

Cricket Coach Connect does not collect session fees and is not responsible for session fees paid directly to a coach, including any payment that is late, missing or not refunded. Collecting the session fee, and making any refund that is due, is the coach's responsibility.

2. Cancellations made by you

Life with young players can be unpredictable. If you need to cancel a booked session, coaches on Cricket Coach Connect refund the session fee as follows:

• More than 48 hours before the session: Full refund of the session fee.
• 24 to 48 hours before the session: 50% refund of the session fee.
• Less than 24 hours before the session: No refund, unless there are exceptional circumstances.

The £5 booking fee is not refundable when you cancel. To cancel, contact your coach or email us with your booking reference.

3. If your coach declines or cancels

• Coach declines your booking: The booking fee is only held on your card until your coach decides. If they decline, the hold is released and you are not charged.
• Coach cancels after approving: Your coach refunds your session fee in full, and we refund your £5 booking fee to your card. You are also welcome to rebook for another date and time.

4. If you are unhappy with your first session

If you are unhappy with your first session with a coach, tell us within 7 days. We will talk to your coach and agree a fair outcome, which may include a refund of the session fee from your coach.

5. Discount and promo codes

Only one promo code can be used per transaction. Codes must be entered at checkout and applied before payment.

• If a code is invalid, expired, or not applicable to the items in your basket, it will not be applied and you will pay the normal listed price.
• If a valid code fails due to a technical error and you are charged the full price, contact us with your booking reference and we will refund the difference.
• Discounts cannot be combined and cannot be applied retrospectively after an order is complete.

6. Coaching plans, courses, camps and merchandise

These items have different refund rules:

• Coaching plans: Refunds follow the coach's plan terms shown on their profile.
• Courses: A full refund is available if you cancel before the course starts. Once the course has begun, a partial refund may be given for remaining sessions.
• Camps: Cancellations more than 14 days before the camp start date receive a full refund. Cancellations within 14 days receive a 50% refund.
• Merchandise: Faulty or incorrect items will be replaced or refunded. Please contact us within 14 days of delivery.

7. How to request a refund

8. Questions?

If anything is unclear, please get in touch. We are happy to talk through your situation and find the fairest outcome.